All claims, Equal Employment Opportunity Commission or National
Labor Relations Board charges, law suits, and potential claim
situations should be reported immediately by telephone or by
fax directly to the:
Property/Casualty Insurance Claims Office
CATHOLIC DIOCESE OF CLEVELAND
1404 East Ninth Street, Eighth Floor
Cleveland, Ohio 44114-1722
(216) 696-6525, 1-800-869-6525
(Monday through Friday, 8:30 a.m. until 5:00 p.m.)
24 HOUR-A-DAY REPORTING AVAILABLE ON VOICE MAIL
(with the use of a touch-tone telephone)
FAX LINE: (216) 861-0406
(Also available 24 hours-a-day)
PROPERTY, AUTOMOBILE, AND BOILER CLAIMS MUST BE SUBMITTED FOR
THE INSURANCE CARRIER'S INSPECTION AND/OR AUTHORIZATION PRIOR
TO COMMENCING REPAIR WORK (OTHER THAN EMERGENCY BOARD-UP,
CLEAN-UP , OR TEMPORARY REPAIRS NECESSARY TO PROTECT THE PROPERTY
FROM FURTHER DAMAGE OR LOSS). FAILURE TO OBTAIN PROPER APPROVAL
WILL JEOPARDIZE THE PAYMENT OF YOUR CLAIM!
A function of the Diocesan Property/Casualty Insurance Claims
Office is to receive claim reports from the insured and to
instruct the action to be taken in order to protect the interests
of all parties involved. Further, it is the purpose of the Claims
Office to process, monitor, and supervise all claims in order
to ensure fast and fair payment. Please report any delay or dissatisfaction
to the Claims Office.
If any changes occur during the policy term, please report them
to the Diocesan Property/Casualty Insurance Office. Such
procedures will keep all exposures and property values up-to-date.
All purchases/sales of buildings, equipment, substantial content
items, or vehicles, as well as property acquisitions, must be
reported immediately . If you have any questions about
what items you should be reporting, do not hesitate to call and
we will advise you accordingly.
NEW BUILDINGS AND MAJOR STRUCTURAL ALTERATIONS
Before a parish or institution contracts for construction of
a new building or undertakes renovation of an existing building,
copies of such construction contracts should be submitted to
the Diocesan Property/Casualty Insurance Office to ensure
that all necessary construction bonds, builders' risk insurance,
and other necessary policies are secured
Inspections and Visitations
All participants of the Diocesan Master Insurance Program are
subjected to periodic inspections and visitations from the following
THE BOILER INSPECTOR
Travelers Insurance Company will
send a licensed representative annually to provide the mandated
inspection of all vessels and equipment insured under their policy
that require a certificate of operation issued by the State of
Representatives from various insurance carriers will make periodic
hazard/safety inspections at insured locations to observe operations
and issue comprehensive recommendations to eliminate or control
potential risk exposures for our property/liability insurance
program. These representatives will write in advance requesting
a visitation date along with particular documentation to be made
available for review at that time.
NOTE: The above-described representatives
will present proper identification at the start of their visit.
If you feel uncertain of the authenticity of any person requesting
admission to your location, ALWAYS obtain their
complete name, a form of corporate identification, the reason
for their presence, and immediately contact
the Diocesan Property/Casualty Insurance Office.
Confidential Incident Reports
Any incident that may result or will result in an insurance claim or payment must
be reported to the Property/Casualty Insurance Office of the Diocesan Finance Office
on the form referenced below as soon as practicable after knowledge of the incident.
This would ordinarily include any incidents involving any significant bodily injury
or personal injury. Additionally, regardless of whether insurance coverage will be
sought by you, incidents that involve any of the following must be reported without
exception: (1) Paraplegia; (2) Quadriplegia; (3) Severe burns; (4) Fatalities;
(5) Amputation or loss of use of a major extremity; (6) Sensory loss (sight, hearing,
smell, etc.); (7) Significant psychoneurotic involvement; (8) Actions that allege
discrimination or a violation of civil rights; (9) Sexual abuse; or (10) Actions
that allege sexual harassment.
In order to facilitate compliance with any applicable insurance policy terms or
conditions, for any incident referenced above a
CONFIDENTIAL INCIDENT REPORT FORM
and any supporting documentation must be sent directly to the Property/Casualty
Insurance Office at the contact information listed on the Confidential Incident
Report Form. Failure to timely do so may adversely impact your rights to
insurance coverage relating to the incident.
Please note the Confidential Incident Report Form is NOT intended
for reporting property, boiler, or vehicle damage claims. Such claims should be
reported using the forms found here.
Finally, please note that incident reports or notices (and copies of the same) should
be kept strictly confidential. Other than sending the reports to the Property/Casualty
Insurance Office, the reports should not be forwarded, disseminated, or shared with any
other individuals or parties without first consulting with an attorney.
Vehicle Accident & Damage Reports
If an insured vehicle is involved in a collision and/or sustains
physical damage, you must report the incident to the Diocesan
Property/Casualty Insurance Office within twenty-four
hours of the occurrence. Vehicle claims may either be faxed at
anytime to (216) 861-0406 or phoned in to (216)
696-6525, 1-800-869-6525, Extension 3400 , Mondays through
Fridays, between 8:30 a.m. and 5:00 p.m.
- collision in which you are clearly at fault;
- incident where there is bodily injury;
- accident where there are conflicting statements
and uncertainty as to who is responsible; make no statements
and allow the insurance adjuster to investigate the incident
and determine liability;
- accident where the insured vehicle has been struck
by an unknown, underinsured, or uninsured motorist;
- window glass damage, theft, or vandalism
It is NOT necessary to report:
- accidents where the other driver/owner is clearly at
fault and possesses a current insurance policy to cover your
vehicle's physical damage, injuries, rental car expense, etc.
Please print your own "VEHICLE
ACCIDENT & DAMAGE REPORT." It is ideal
to place a few of these reproduced forms in each insured
vehicle to facilitate obtaining all of the necessary details
while at the scene of an accident before reporting the claim.
If a fax machine is unavailable at your location, this form
also serves as a practical outline of information that will
be requested when you call by telephone.